Client: DEFRA

Type of project: Global user research for decarbonization project

Length of project: 4 months

My role: Lead User Researcher (Capgemini), working alongside experience designers, business analysts, project managers, product owner, client stakeholders

Research methods used: video user interviews, workshops with the client, analysis of previous data, focus groups with users

Skills applied: Cross-team cooperation, communication, project planning and management, research design, insights generation, working with client and stakeholders, evidence-based strategy, report writing

Outcomes: Report of data and insights for stakeholders; actionable insights for ideation; constant insights and outputs for experience designers; personas