When Companies Build for the Wrong Idea of How People Live
This article argues that research should not only be used to validate strategy after key decisions have already been made, but should help shape the strategic imagination behind what organisations build. Through examples such as the Tesla Cybertruck, the DeLorean, Google Glass, Apple Vision Pro, the iPod, Dyson and the Panini World Cup album, it explores why some products attract attention but fail to become meaningful, while others succeed because they understand real behaviours, emotions, frustrations and cultural rituals. The article then connects this argument to AI, showing why human research and judgement become even more important when companies can generate ideas, prototypes and products faster than ever. Its central claim is that organisations do not only build products, services or technologies. They build assumptions about how people should live, and good research keeps those assumptions answerable to life.
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