Over the years, I’ve had the opportunity to work with diverse teams across public service, digital products, research agencies, and academic spaces. These are some of the reflections and feedback I've received from colleagues, clients, and collaborators along the way.
On Collaboration & Leadership
"Luis is an invaluable member of the DCX UX Team and key support in establishing Capgemini's role in BP. He demonstrated great stakeholder management skills that helped with the buy-in on user research activities and led to more opportunities. He supported the onboarding of other resources and functioned as the extension of the design lead and a team player with tangible leadership values."
— (Former) Lead Experience Designer, Capgemini
"Luis’s ‘big picture’ thinking balances delivering excellent project work with how to best contribute to DCX, particularly in building the user research community. He is sensitive to colleagues, uses excellent interpersonal skills, and earns excellent feedback from stakeholders and colleagues."
— Lead Content Designer, Capgemini
"Luis has been very well received at BP, managing stakeholders very effectively, creating buy-in for insight driven design (research), with compelling deliverables and easy to understand artefacts. Luis has infectious patience and a measured attitude which really is powerful when working with challenging clients. Beyond project work, he led user research gatherings, supported recruitment and the early talent community, and took initiative in skills development."
—Head of Experience Design, Capgemini
On Research & Insight
"Luis is a kind and brilliant person to work with. He applies his academic background and business knowledge to strategic design approaches. He also shows his leadership skills by managing cross-disciplinary designers and researchers. He cares about everyone he works with and supports my career growth."
— Hortance Chang, User Researcher, formerly at Capgemini
"Dr. Tsukayama-Cisneros is a distinguished mixed-methods researcher and social scientist in industry. He has carried out extensive research and made great impact on business planning, market strategies, and product development. His research reflects both rigidity of social science and agility of market dynamics, contributing to informing cross-functional decision making across cycles."
— Feng Chen PhD, UX Research Consultant
"Luis picked up and ran with ongoing UR for complex PVS processes. He worked collaboratively with stakeholders, including the business SME, to get the job done. His bravery, and mindset to continue to work whilst undergoing health treatment has been inspirational."
— Business Analyst, DEFRA
"Luis helped stakeholders understand the value of UR and why it is conducted in the way that it is. He facilitated fantastic analysis sessions, collaborated effectively, and worked calmly and pragmatically despite project tension and unreasonable timeframes."
— Senior Service Designer, DEFRA
On Navigating Difficult Contexts
"Working with Luis has and is a pleasure. We've worked through a difficult project together that had ever changing needs and stakeholders. He used his skills to help us ask the right questions and decipher what the users are trying to say. He's also kept the project honest and focused on the user, what was said and their needs."
— Senior Design Engineer, BP account
"Luis joined our team and went straight to one of our most challenging accounts – BP. He has been very well received, managing stakeholders very effectively, creating buy-in for research, and delivering compelling, clear deliverables. His infectious patience and measured attitude are powerful when working with challenging clients – the hallmarks of a senior researcher."
— Head of Experience Design, Capgemini
On Strategic Thinking & Clarity
"Luis has a remarkable talent for synthesis. He took complex, conflicting input from across stakeholders and turned it into something actionable, clear, and grounded. I trust his judgement completely."
— Strategy Director, Capgemini
"Luis supported me while I built the research approach for my project, with suggestions, constructive feedback and guidance. His understanding in the field of research really shines through, but he has the ability to share this in a relatable way."
— Simon Brock-Lowthian, Content Designer, Capgemini
"Luis has also mentored me on user research, leading the user research alignment sessions sharing his learnings and insights gained from his project experience. Overall, I have really enjoyed having Luis as my line manager."
— Emily Wong, Experience Designer, Capgemini
On Being a Good Person to Work With
"Luis is simply a good person to work with. He brings empathy and calm to every interaction, even in the most complex or high-pressure moments. He’s the kind of colleague who improves the way teams work and relate to each other."
— Senior Researcher, Multinational Tech Client
"Luis is a genuinely nice chap, happy to share his extensive knowledge and experience, and is a pleasure to work with."
— Simon Brock-Lowthian, Content Designer, Capgemini
On Creativity & Perspective
"Luis has a good understanding of human behaviours which is key in UX. He articulates well with users and shows empathy throughout interviews as well as afterwards when processing insights into clear concise reports."
— UX Designer, BP account
"Luis brings an endlessly critical mind and energy to the project and has been a joy to work with. He’s helped us ask the right questions and decipher what the users are trying to say, while keeping the project honest and focused on the user."
— Senior Design Engineer, BP
"Luis was very astute on remaining true to the ethical requirements and principles of User Research despite staunch challenge from the project. He communicated insights with clarity and helped SMEs become supportive of those findings."
— Senior Service Designer, DEFRA