When Companies Build for the Wrong Idea of How People Live

This article argues that research should not only be used to validate strategy after key decisions have already been made, but should help shape the strategic imagination behind what organisations build. Through examples such as the Tesla Cybertruck, the DeLorean, Google Glass, Apple Vision Pro, the iPod, Dyson and the Panini World Cup album, it explores why some products attract attention but fail to become meaningful, while others succeed because they understand real behaviours, emotions, frustrations and cultural rituals. The article then connects this argument to AI, showing why human research and judgement become even more important when companies can generate ideas, prototypes and products faster than ever. Its central claim is that organisations do not only build products, services or technologies. They build assumptions about how people should live, and good research keeps those assumptions answerable to life.

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My first book has been released! "Eating With The Heart"

I would like to announce that my first book has just been launched in Spanish by Fondo Editorial de la Pontificia Universidad Católica del Perú. “Comiendo Con El Corazón: Cómo La Comida Abre (o No) Espacios de Integración en Lima” (Eating With The Hearth: How Food Opens (or not) Spaces of Integration in Lima.”).

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"The limits between life and the virtual: the real shape of autistic avatars" a documentary by the NHK

In July this year, I worked as a photographer and personal assistant to professor Eiko Ikegami (sociology and history professor at the New School for Social Research in New York City) on a documentary the NHK (the Japanese broadcasting company, the Japanese equivalent to the British BBC) was filming about her work on people in the autism spectrum that use Second Life (the online virtual world) as a platform for support and socialization.

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